I had information from Reception that the master box that controls Wifi to apartments "We have checked the equipment, and all the devices are working properly and have power.

At this point, the only option I can suggest is that you continue to work directly with CICOM, as they are the company responsible for the internet service and should be able to identify and resolve the issue."

I have a form to complete from CICOM to log the problem. The only thing is that I have to give all of my bank details and also give them a direct debit mandate.

Has anyone ever had any dealings with CICOM?